Titan Warranty Policy
Each Titan ball machine is assembled with strict quality control checks at each step of the process, testing each part for durability and dependability.
Titan warrants that each new ball machine purchased will be free from defects in material and workmanship for 2 years from the date of purchase.
Batteries purchased directly from Titan have a 6 month warranty from the date of purchase. All ball machines ordered from Titan will receive a full 2 year warranty from the date of purchase with evidence from the order receipt.
Any part of the ball machine, which proves to be defective in material or workmanship within the 2 year warranty period will be repaired or replaced with a new or functionally operative part excluding wearable parts and components. This warranty is available to the original customer only. Titan order number along with original order receipt needs to be provided as purchase evidence.
Machine Maintenance and Repairs
Most problems can quickly be resolved with a phone call or email. Please contact us for fast 7/24 hour service. Email communication is preferred as it will get all team members linked for quick response. Please include an exact description of the problem or issue along with supporting photos or videos if it helps.
If a warranty repair is a simple part replacement, we will send you the new part and provide technical support for installation. If it requires the machine to be sent back to us for checking, fixing or replacement of parts, you will need to arrange for delivery and return of ball machine to us.
Warranty Exclusions
This warranty does not cover the following conditions:
1. Damage resulting from misuse, neglect, alteration, accidents, tampering, abuse, fire, war, insurrection, civil disorder, flood, acts of God or any other casualty.
2. Failure of the customer to properly follow the operating manual and instructions provided.
3. Damage caused by use on circuits or voltages other than as indicated in the user manual.
4. If the machine has been tampered without our prior knowledge or consent.
5. Other consumable and wear-and-tear parts of the machine due to normal usage.